Refund policy

Thank you for shopping with Rosalife. We are committed to delivering high-quality products and a smooth experience. If you have any questions about your order, feel free to reach out to us at 📧 shoprosalife@gmail.com

📦 RETURNS

We do not accept returns unless the item you received is:

  • Damaged

  • Defective, or

  • Incorrect

To be eligible for a return in these cases:

  • You must email us within 3–4 days of delivery.

  • The item must be unused, unwashed, unworn, with tags intact, and in original packaging.

  • You must provide a valid proof of purchase (order number, receipt, etc.).

🔔 How to request a return:
Email us at shoprosalife@gmail.com with your order number and clear photos of the issue.
Do not send any items without our confirmation — unauthorized returns will not be accepted.

If your return is approved:

  • The item must pass a quality check once received.

  • A refund will be processed to your original payment method within 7–10 business days.

  • Shipping charges are non-refundable.

🔁 EXCHANGES

We offer free exchanges within 7 days of delivery for sizing or product concerns.

📌 Please note:

  • Exchange items are non-returnable.

  • We will arrange reverse pickup only if the product received is damaged or incorrect.

  • For all other exchange requests, the customer is responsible for shipping the product back to us.

🏷️ SALE & FINAL ITEMS

The following items are not eligible for return or exchange:

  • Sale or discounted products

  • Ready-to-ship items (eligible for exchange only)

  • Personal care and hygiene products (due to safety and hygiene reasons)

❗DAMAGED OR WRONG ITEMS

All our products go through strict quality checks before dispatch. If you receive a damaged, defective, or wrong item, please:

  • Contact us within 48 hours of delivery at rosaway1111@gmail.com

  • Share clear photos of the product and packaging so we can assess the issue

⚠️ IMPORTANT CONDITIONS

  • Items must be returned in original condition, with tags and packaging intact

  • Items that are worn, washed, used, altered, or damaged by the customer will not be accepted

  • We are not responsible for lost or damaged return shipments

  • We accept returns and exchanges only for orders placed through our official website

💳 REFUND TIMELINE

  • Once your return is received and passes quality inspection, a refund will be issued within 7–10 business days

  • If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at shoprosalife@gmail.com or +91 9059378875